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You can collect points based on the type of MSC Experience purchased, onboard services prepaid before the cruise and onboard expenses. Points are credited at the end of the cruise, approximately ten days after the disembarkation date. I have the same issue since November when I registered for the MSC Voyagers Club. I have called twice and both times they told me they would fix it since when I login to my profile it is not there. At this point I have kind of given up on MSC after the last cruise anyhow and probably will not take another cruise with them. They really have no customer service unfortunately.
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Personally, I would not mention anything beyond that you had a conversation with the Captain who offered his apologies - mentioning the coffee thing will only make them defensive, and that's not what you are aiming for. Include clear copies of every document you mention in your letter, including that stamp in your passports and proof of your travel expenses. Include the name of the official in Rabat and the official who boarded the ship in San Salvador (you have those names, right?) Don't threaten a lawsuit or that you've spoken with an attorney. If it were me, I'd ask a friend to read the letter before I sent it to make sure it concisely and clearly explains what happened. I would not keep posting your complaint on these boards.
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They don't care about anything, the customer service is a POS. MSC Cruises became the industry’s first line to resume international sailings in August 2020 when the Company’s flagship MSC Grandiosa set sail from Genoa for a 7-night voyage in the Mediterranean. The Company has since welcomed on board some 65,000 guests for a safe and relaxing cruise holiday at sea. I assure you that I am not one to unilaterally defend MSC (or any corporation); especially in this circumstance. This sounds like an absolute nightmare and I wish you the best in finding a resolution. Please keep posting here on CC (maybe start your own thread) so those of us who are curious can follow your story.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
I would also recommend that he/she stick directly to the facts so as not to slander/liable the cruise line. In the event this ends up in a legal dispute (although good luck with that in Italy), I would be cautious with how I told the tale, but I would most certainly be telling it. Of course, I would also be sure to share a resolution if one is found (at each and every place I told the story). If MSC makes this right, that goes a long way in restoring consumer confidence.
12 things I loved and hated about my first MSC cruise - Cruise Blog
12 things I loved and hated about my first MSC cruise.
Posted: Mon, 22 May 2023 07:00:00 GMT [source]
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We don't rely on these boards or the cruise line info as we have seen people denied boarding for not having the correct paperwork for India, also saw a couple who had to leave the RCCl ship in Taiwan as they didn't have the correct visa for China about 10 yrs ago. It is obvious, with the responses I have received, that Customer Service is non-existent with MSC. I must say, though, that I went onto MSC's Facebook page and sent a private message, and I received a response IMMEDIATELY. Also, after trying to get this problem resolved since Dec 24th, I finally received an email, yesterday, that there has been a resolution. Unfortunately, the damage has already been done and, unless something miraculously happens on my cruise, this will be my one and only cruise with MSC.
The phone number still dynamically changed while I was watching, from the original one to a rotating one. MSC website must be looking at the Internet address to route calls. To discover all the privileges please click here .
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Mostly I do email, but sometimes a typewritten snail mail letter is best. In this ugly situation, I'd be sending the letter(s). If I can get an email of a specific person, I MIGHT also email a copy of my letter. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You’ll also connect with other readers who want to make the world a better place. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.
They had to disembark in Portugal and get visas and re-board in a later port. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. For a limited time only, MSC Voyagers Club Members and past guests who enroll can receive 700 bonus points plus 5% off select sailings.
Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. I have had a complaint registered with them since October, when they quoted a 28 days response time!! Absolutely zero response despite me emailing weekly concerning our very valid complaint. Cruise the clear blue waters of the Caribbean and The Bahamas, discover breathtaking coastlines in the Mediterranean, or explore other memorable destinations like Bermuda, and more. Make a new booking by May 31, 2024, and sail by July 21, 2024, to get 700 bonus points plus a 5% discount. The extra points will be credited to you before your departure so you can upgrade your membership level faster.
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